Spindog Casino Privacy Policy
This Privacy Policy explains how Spindog Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. We aim to handle personal data responsibly and transparently, while providing a secure and reliable online casino experience.
This policy applies to players and visitors using Spindog Casino from the United Kingdom and elsewhere where our services are available. By using the website, you acknowledge the practices described below. Some services may have additional privacy notices, which will be presented where relevant.
Information We Collect
We collect information needed to operate the website, manage player accounts, process transactions and communicate with users. The information we receive may depend on how you interact with Spindog Casino.
- Account details, including your name, date of birth, residential address, country of residence, username and contact details.
- Verification information used to confirm identity, age and eligibility where checks are required. This may include copies of identification documents or information obtained from verification providers.
- Payment and transaction details, such as deposits, withdrawals, payment method information, transaction history and related records. Full payment card details may be handled directly by payment processors rather than stored by us.
- Usage information, including games played, account activity, preferences, login history, pages viewed and interactions with promotional features.
- Technical information, such as IP address, browser type, device identifiers, operating system, language settings and approximate location derived from technical data.
- Communications, including messages sent to customer support, feedback, complaints and information provided during responsible gaming or account enquiries.
We may also receive information from service providers that help with payment processing, identity verification, fraud prevention, security, analytics and communications. Where appropriate, we may combine this information with details collected through the website.
How We Use Information
Spindog Casino uses personal information for specific operational, security and service-related purposes. Depending on the circumstances, these purposes may include:
- Creating and administering your player account.
- Providing games, account functions, customer support and other requested services.
- Processing deposits, withdrawals, refunds and other account transactions.
- Confirming identity, age and account ownership, including checks designed to prevent unauthorised access.
- Detecting and investigating fraud, suspicious activity, payment abuse, collusion, bonus misuse and other threats to the website or its users.
- Monitoring responsible use of the service and responding to concerns relating to player safety or account activity.
- Sending service messages, including account notices, security alerts, transaction updates and changes to our terms or policies.
- Sending marketing communications where permitted and, where required, where you have provided an appropriate choice or consent.
- Analysing website performance, improving games and features, and developing a more relevant user experience.
- Maintaining business records, resolving disputes and protecting our legal rights.
We do not use personal information for purposes that are incompatible with the reason it was collected without taking appropriate steps to explain the change or obtaining permission where this is required.
Cookies and Similar Technologies
Spindog Casino may use cookies, pixels, local storage and similar technologies. These technologies are small data files or code elements placed on your device to help the website function and to provide information about how it is used.
- Essential technologies support account login, security, navigation, session management and transaction functionality.
- Preference technologies remember choices such as language, display settings or other selected options.
- Analytics technologies help us understand traffic, technical performance and general usage patterns.
- Marketing technologies, where used, may help measure campaigns or present information that is more relevant to your interests.
Some cookies may be placed by third-party providers acting on our behalf. You can manage cookies through your browser settings and, where available, our cookie preference tools. Restricting essential cookies may affect account access, game functionality or other parts of the website. Cookie settings do not necessarily remove information already collected before the change was made.
Data Sharing
We may disclose personal information to selected organisations when this is necessary to provide the service, protect users or manage our business. These organisations may include:
- Payment providers, banks and financial institutions that process deposits, withdrawals and related checks.
- Identity verification, fraud prevention and risk management providers.
- Technology, hosting, customer support, communications and analytics suppliers.
- Professional advisers, insurers, auditors and other service providers working under appropriate confidentiality obligations.
- Business partners involved in a corporate transaction, restructuring, acquisition or transfer of relevant business assets.
- Authorities, courts, regulators or law enforcement bodies where disclosure is required or reasonably necessary under applicable procedures.
We do not sell personal information as a standalone product. Service providers receiving information from us are expected to use it only for agreed purposes and to apply suitable safeguards. We may also share aggregated or anonymised information that does not reasonably identify individual users.
Data Security
We use administrative, technical and organisational measures intended to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction. These measures may include access controls, authentication procedures, monitoring, secure transmission and restrictions on staff access.
Security is a shared responsibility. You should use a unique password, keep login details confidential, avoid accessing your account through unsafe devices and notify us promptly if you suspect unauthorised activity. No website, transmission method or storage system can be guaranteed to be completely secure, so information should be provided through trusted channels only.
Data Retention
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy. The period depends on the type of information, the nature of our relationship with you, account activity, security considerations and any applicable record-keeping obligations.
When an account is closed, some information may remain for a period to complete outstanding transactions, investigate disputes, prevent fraud, enforce agreements, respond to legal requests or maintain appropriate business records. Data that is no longer required is deleted, anonymised or securely disposed of where reasonably practicable.
Your Rights
Depending on your circumstances and applicable data protection rules, you may have rights concerning the personal information we hold about you. These may include the right to:
- Ask for access to personal information and receive an explanation of how it is used.
- Request correction of information that is inaccurate or incomplete.
- Ask for deletion of information in certain circumstances.
- Request restriction of processing in specific situations.
- Object to particular processing activities, including certain direct marketing.
- Request a portable copy of information where data portability applies.
- Withdraw consent where processing is based on consent. Withdrawal does not affect processing carried out before the withdrawal.
These rights are not absolute and may be subject to exceptions, including situations where information must be retained for security, legal, dispute resolution or fraud prevention purposes. We may need to verify your identity before completing a request. If you have concerns about how your information is handled, you may contact us so that we can review the matter and explain the available options.
Third-Party Services
The Spindog Casino website may include links, integrations or features operated by third parties. These may include payment services, identity checks, social features, analytics tools, advertising platforms or external websites. Once you leave our website or interact with a third-party service, that provider may process information under its own privacy policy.
We encourage you to review the privacy information provided by each external service before submitting personal details. Spindog Casino is not responsible for the privacy practices, content or security controls of independent third-party websites, except to the extent required by applicable obligations.
International Transfers
Some suppliers and service providers supporting Spindog Casino may process information in countries outside the United Kingdom. Where personal information is transferred internationally, we consider the circumstances of the transfer and seek to use appropriate safeguards, contractual protections or other recognised mechanisms where required.
International processing may be necessary for hosting, payment administration, customer support, security monitoring or other operational functions. Information may be accessed by authorised personnel or providers only for legitimate business purposes and subject to suitable confidentiality and security requirements.
Policy Updates
We may revise this Privacy Policy when our services, technology, business arrangements or privacy practices change. The updated version will be made available on the website, and the revised date or other notice may be shown where appropriate.
We recommend checking this page periodically. If a change materially affects how personal information is used, we will take reasonable steps to provide a clear notice or communicate with affected users where appropriate. Continued use of Spindog Casino after an update means that the revised policy will apply to future processing, subject to any rights you may have.
Contact Information
If you have a question about this Privacy Policy, want to exercise a privacy right or need help understanding how Spindog Casino handles your information, please contact our support team at [email protected].
When contacting us, provide enough information for us to understand your request, but do not include unnecessary payment details or sensitive documents in an ordinary message. We may ask for additional information to confirm account ownership and protect your personal information from unauthorised disclosure.
Last updated: